Privacy Policy

Introduction

Accraaa ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Platform").

By using our Platform, you consent to the data practices described in this policy. If you do not agree with any part of this Privacy Policy, please do not use our services.

This policy complies with the Ghana Data Protection Act, 2012 (Act 843) and other applicable data protection regulations.

Information We Collect

Personal Information You Provide

• •Account Information: Name, email address, phone number, password
• •Profile Information: Profile photo, preferences, favorite venues
• •Reservation Details: Booking history, party size, special requests
• •Payment Information: Mobile money details, card information (processed securely through Paystack)
• •Venue Owner Information: Business name, Ghana Card/business registration, bank account details for payouts

Information Collected Automatically

• •Device Information: Device type, operating system, unique device identifiers, mobile network information
• •Location Data: GPS coordinates, IP address (used for venue discovery and crowd level features)
• •Usage Data: App interactions, features used, time spent, crash reports
• •Log Data: Access times, pages viewed, app crashes, system activity

Information from Third Parties

• •Social Login: If you sign in with Google or Apple, we receive your name and email
• •Payment Providers: Transaction confirmations from Paystack

How We Use Your Information

We use the information we collect to:

• •Provide Services: Process reservations, facilitate payments, manage your account
• •Location Features: Show nearby venues, provide crowd level information, enable check-ins
• •Communications: Send booking confirmations, reservation reminders, and important service updates
• •Personalization: Recommend venues based on your preferences and history
• •Safety & Security: Detect fraud, verify identities, ensure platform security
• •Analytics: Understand usage patterns to improve our services
• •Legal Compliance: Comply with applicable laws and regulations

Mobile App Permissions

Our mobile app may request the following permissions:

• Location: To show nearby venues, provide directions, and enable crowd level features. You can disable this in your device settings.
• Push Notifications: To send reservation confirmations, reminders, and promotional offers. You can manage notification preferences in the app settings.
• Camera: To scan QR codes for check-ins or upload profile photos (optional).
• Storage: To save venue images and cache data for offline access.

How We Share Your Information

We may share your information with:

• •Venues: When you make a reservation, we share your name, contact details, and booking information with the venue
• •Payment Processors: Paystack processes your payments securely. We do not store your full card details
• •Service Providers: Cloud hosting (Supabase, Vercel), analytics, customer support tools
• •Legal Requirements: When required by law, court order, or to protect our rights and safety
• •Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

Data Security

We implement industry-standard security measures to protect your personal information:

• •All data transmitted is encrypted using SSL/TLS (HTTPS)
• •Passwords are hashed and never stored in plain text
• •Payment information is processed through PCI-DSS compliant Paystack
• •Regular security audits and vulnerability assessments
• •Access controls and authentication for internal systems

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes described in this policy:

• •Account Data: Retained while your account is active and for 2 years after deletion request
• •Transaction Records: Retained for 7 years for legal and tax compliance
• •Usage Data: Aggregated and anonymized after 12 months
• •Marketing Preferences: Until you opt out or delete your account

Your Rights

Under the Ghana Data Protection Act and applicable laws, you have the right to:

• •Access: Request a copy of your personal data we hold
• •Correction: Update or correct inaccurate information
• •Deletion: Request deletion of your account and personal data
• •Portability: Export your data in a machine-readable format
• •Opt-Out: Unsubscribe from marketing communications
• •Withdraw Consent: Revoke consent for data processing at any time

To exercise these rights, contact us at privacy@accraaa.com or through the app settings.

Account Deletion

You can delete your account at any time:

• 1.Open the Accraaa app
• 2.Go to Settings → Account → Delete Account
• 3.Confirm your decision

Alternatively, email privacy@accraaa.com with subject "Delete My Account". We will process your request within 30 days.

Note: Some information may be retained for legal compliance, fraud prevention, or to complete pending transactions.

Children's Privacy

Our Platform is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@accraaa.com and we will delete such information.

International Data Transfers

Your information may be transferred to and processed in countries other than Ghana, including countries where our service providers are located. We ensure appropriate safeguards are in place to protect your information in accordance with the Ghana Data Protection Act.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page, updating the "Last Updated" date, and sending you a notification through the app or email. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.